I value your privacy. I promise to keep the data you trust me with safe. And I will never share your data with other companies.
Who are we?
I am committed to protecting your privacy and will only use the information that I collect about you lawfully. This policy aims to give you an understanding of how and why I use the information you provide.
What information do we collect and why?
I collect information that is personal data. Personal data is information that can be used to help identify you, such as your name and email address. It also includes Internet Protocol (IP) addresses (the location of the computer on the internet), details of pages visited on our websites and files downloaded. Information is collected directly, for example, when contact me through my website.
It is very important that any information I hold about you is safe. Information is stored on in secure cloud storage or in paper files (which when not in use are stored in locked drawers), accessible only by me. The information I collect from you may be transferred to, processed and/or stored at a destination outside of the United Kingdom. This may occur if, for example, the cloud storage on which personal information is stored is located in a country outside of the UK.
I use the information that I hold concerning you as a client in accordance with the provisions of data protection legislation. I use this information to administer my relationship with you and to provide you with information about my work. I may use (or ‘process’) your personal data to:
- Deliver literature, resources, and other materials that you have requested from me;
- Keep a record of your relationship and correspondence with me;
- Communicate with you (where I have a legal basis to do so) by post, phone, e-mail and SMS for marketing purposes, to provide you with information about my work, my events, products and services, and any other information I think may be of interest
- Manage your communication preferences;
- Comply with applicable laws and regulations, and requests from statutory agencies;
- Analyse the use of and effectiveness of our websites;
- Notify you about changes to this privacy policy.
Sensitive Categories: If you provide me with sensitive/special categories of personal data including, but not limited to, your racial or ethnic origin, political opinions, religious or philosophical beliefs or your physical or mental health, I will only use this for the specific purpose for which you gave permission and where it is within my legitimate interests to process or where I have other legal grounds to do so.
Under the General Data Protection Regulation, there are six lawful bases to process personal data. I rely on a variety of these for using (or ‘processing’) data depending on the purpose for which the data is being processed. Legitimate interest is about balancing Rachel Lane Coaching’s interests against your interests, rights and freedoms. Basically, it means that when you provide your personal details to me, I may use your information for my legitimate interests to carry out my work. But before doing this, I will also carefully consider and balance any potential impact on you and your rights. I will not process data in ways that a reasonable person would not expect me to in the circumstances. I rely on legitimate interests for a variety of purposes, which includes contacting you via email or telephone about events or resources which you may be interested in, based on your previous engagement;
You can let me know at any time if you would prefer not to receive these communications.
I will hold your personal data for as long as is needed to fulfil the function for as long as is required by law for the relevant activity. (e.g. HMRC requires me to keep a record of financial transactions for seven years) and for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies.
- Be informed about how I use your data (via this privacy policy);
- Request a copy of the information that I hold about you (known as a Subject Access Request). If you would like a copy of some or all of your personal information, please contact me
- Ask me to correct or remove information you think is inaccurate: I want to make sure that your personal information is accurate and up to date;
I run Google’s reCAPTCHA on the Contact page. ReCAPTCHA helps websites and mobile apps prevent spam and block “bots.” The program determines whether the user is a real person or a “bot” to stop “automated software”.
Activity and user information reCAPTCHA collects and analyzes include the following:
- Typing patterns of the user
- The amount of mouse clicks a user has done on the site or touches on an app
- What language the user’s browser is using
- Plug-ins installed on the browser
The algorithm also recognizes IP addresses that have been previously recognized as humans through cookies.
If you have any questions or concerns about this Privacy Policy or this data practice, please contact:
Rachel Lane Coaching, rachel@rachellanecoaching.org